Support
A real person reads every message, usually the one who wrote the app. Tell us what you were doing and what happened instead, and mention your iPhone model and iOS version if you can — it saves a round trip.
Common fixes
- How are camera moves counted?
- Reps are counted on your iPhone. Video is never recorded, stored or sent. Walking always counts: 40 steps add 30 minutes, counted by your iPhone’s motion sensors with the phone in your pocket.
- When does Screen Time block my apps?
- Your power meter has a capacity of 30, 45 or 60 minutes. Using your chosen apps drains it; movement powers it back up. When it is empty, Screen Time blocks those apps. Everything else on your phone stays open.
- How do steps add power?
- Walking always counts: 40 steps add 30 minutes, counted by your iPhone’s motion sensors with the phone in your pocket. A Live Activity shows your steps counting while you walk. A widget shows your power. One notification when it runs low, at 10 minutes. That is all.
Before you write, these might help
- Does MoveFirst record me while I exercise?
- Reps are counted on your iPhone. Video is never recorded, stored or sent.
- Can I power up by walking?
- Walking always counts: 40 steps add 30 minutes, counted by your iPhone’s motion sensors with the phone in your pocket.
- How much power does movement add?
- A second of movement adds two minutes of power. Ten squats add 40 minutes. A 20-second plank adds 40 minutes. Walking always counts: 40 steps add 30 minutes, counted by your iPhone’s motion sensors with the phone in your pocket.
- Can MoveFirst see which apps I choose?
- Screen Time keeps the apps you pick private, even from us.
- What happens when my power is empty?
- Your power meter has a capacity of 30, 45 or 60 minutes. Using your chosen apps drains it; movement powers it back up. When it is empty, Screen Time blocks those apps. Everything else on your phone stays open.
- Do I need an account?
- There is no account to create. Anonymous usage and crash reports are sent to help fix problems and can’t be traced to you.
- How do rest days and emergencies work?
- Pick rest days: they start with full power and nothing drains it. Emergency power is there when you need your apps right now.
- What does MoveFirst Pro include?
- MoveFirst Pro: yearly with a 7-day free trial, or weekly. Payment is made through your Apple Account; subscriptions renew unless cancelled at least 24 hours before the end of the period; manage in your App Store account settings.