Support
A real person reads every message, usually the one who wrote the app. Tell us what you were doing and what happened instead, and mention your iPhone model and iOS version if you can — it saves a round trip.
Common fixes
- The camera is not counting my reps
- Prop the phone so your whole body is in frame — a table edge or a wall works better than holding it. Reasonable light in front of you helps more than bright light behind you. If the count is wrong you can correct it by hand, up to two above what the camera saw. If a move keeps missing on your setup, the step target or a place you name opens the day just the same.
- My apps are not being locked
- MoveFirst needs Screen Time permission to keep apps locked. Open iPhone Settings, find MoveFirst, and check that Screen Time access is allowed. If you have just granted it, restarting the app once helps it take effect.
- My steps are not opening the day
- The step route needs read permission for steps in Apple Health; you can check that in the Health app under Sharing, then Apps. The target is 8,000 steps in a day. If Health returns nothing, MoveFirst falls back to this phone's own motion sensor, which will not include steps taken with an Apple Watch.
Before you write, these might help
- Does MoveFirst record me while I exercise?
- No. Reps are counted live on your phone by Apple's Vision framework. Frames are read as they arrive and discarded immediately — no video is written to disk, and none is uploaded anywhere.
- Can I use MoveFirst without the camera?
- Yes, completely. A step target of 8,000 steps a day is read from Apple Health while the phone sits in your pocket, and a place you name yourself opens the day once your phone has been there for 30 minutes. Neither needs the camera.
- How accurate is the rep counting?
- It reads body position, so it works best with your whole body in frame and reasonable light. If the count is wrong you can correct it by hand, up to two above what the camera saw. If a move keeps missing on your setup, steps or a place open the day just the same.
- Can MoveFirst see which apps I lock?
- No. Apple's Screen Time framework hands the app an unreadable token that stands for your selection. MoveFirst can keep those apps locked without ever learning their names.
- What happens after my apps open?
- They stay open until your no-go hours begin, until the daily limit you set is reached, or until midnight — whichever comes first. The next day starts locked again, and you do not have to switch anything back on.
- Do I need an account?
- No. There is no sign-up, no email, and no password. MoveFirst keeps your setup on your iPhone.
- What happens if a rule is no longer active?
- The locking ends and your chosen apps become available again. MoveFirst never keeps you locked out of your own phone.
- Which iPhones does it work on?
- iPhone running iOS 17 or later. The camera-counted exercises use the front camera; the step target and places work on any supported iPhone.